Returns & Exchanges

At Mattel Creations, we want you to be completely satisfied with your premium apparel and limited-edition fashion pieces. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags remain attached and the product is in unworn, mint condition.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to the original payment method within 7 to 10 business days.